Take delivery and pickup orders in WhatsApp

How the guest orders

No app needed: the delivery page opens in the phone's browser in Kazakh, Russian or English. It is your dining-room menu, and dishes hidden in the admin stay hidden here too.

1. 1

   Opens the page

   Via the delivery QR code or a link from Instagram, your Taplink page or a chat.

2. 2

   Fills the cart

   Finds dishes by category or with a search across the whole menu, then picks options and quantities.

3. 3

   Leaves contact details

   Taps “Order”, chooses “Delivery” or “Pickup”, enters a phone number and, for delivery, an address. Name and comment are optional.

4. 4

   Sends it in WhatsApp

   A chat with your number opens with the order typed; the guest just sends it. On the same phone, the details fill in by themselves next time.

What reaches your WhatsApp

The order arrives as an ordinary message on the number from your settings. There is no WhatsApp Business API to connect: whoever already handles your WhatsApp replies.

• The guest's name, if given, and the phone as +7 (777) 123-45-67.
• “Delivery” with the address or “Pickup”, plus the guest's comment.
• Numbered dishes with options, price, quantity and line total.
• The “Cart total” at current prices, without your dine-in service fee.
• On delivery orders, the line “Check the delivery price with the operator”: you agree the fee and payment in your reply.

Pickup and delivery from one menu

Delivery requires an address: without it the “Continue” button stays inactive, so no order arrives without one.

Pickup needs no address. If the guest ticks “Set arrival time”, the message adds an “Arrival time at the restaurant” line, so the kitchen knows when to have the order ready.

It suits cafes with lunch to go, fast food, and restaurants that deliver to regulars.

How to switch on WhatsApp delivery

Everything happens in the User-QR admin, with no developer and no aggregator contract.

1. 1

   Get Pro

   Registration switches on 14 days of Pro at once, no card. To move from Starter to Pro, message User-QR support on WhatsApp.

2. 2

   Fill in the menu

   Dishes, photos, options and prices are entered once and serve both the dining room and delivery.

3. 3

   Add your WhatsApp number

   In “Settings”, find the “Delivery WhatsApp” block, type the number into “WhatsApp Number” in international format, for example 77771234567, and click “Save”.

4. 4

   Download the delivery QR code

   A “Delivery QR Code” card appears on the “Dashboard”: pick KZ, RU or EN and click “Download SVG”.

5. 5

   Test it

   Click “Test Link”, order from your own phone and check that the message arrives.

Where to put the delivery QR code and link

The dining-room menu has no delivery button: guests reach the delivery page only through its QR code or link, shown in the same card under the code.

The SVG file prints at any size without losing sharpness, and the code points to a permanent address, so menu edits never mean reprinting.

• A QR sticker on takeaway packaging, for the next order.
• The link in your Instagram profile and a button on your Taplink page.
• A flyer or table tent in the dining room, for ordering home later.
• A WhatsApp message to regulars with the delivery link.