QR menu for hotels

How a QR menu works in a hotel

Each room has its own QR code - on a bedside card, the desk or the wardrobe door. The guest scans it with the phone camera, picks a language and opens the menu in the browser, with no app and no login. The menu shows photos, ingredients, portion weight and prices, and room service has its own categories: breakfast in the room, hot dishes, drinks, the minibar.

Technically a room in User-QR is a table: it can carry a number that matches the room number (for example, 305) and a label, and floors are set up as halls. An order from a room arrives either in the admin panel in real time, where staff accept it and mark it delivered, or as a ready message in WhatsApp with the room number - you choose the mode.

What matters specifically to a hotel

Hotel guests are often foreigners, business travellers and families who do not know the local cuisine and do not want to call reception to ask what is available. They need a clear menu in their own language or in English, and the hotel needs one tool for the restaurant, the bar and the rooms.

• “Restaurant”, “Bar” and “Room service” tabs - each with its own categories, prices and stop-list.
• Language choice on scanning and one-tap switching: Kazakh, Russian, English.
• Rooms and floors: every room has its own QR code, and the room number arrives with the order.
• Dish options: doneness, side, portion size, milk for coffee - no clarifications by phone.
• Guest feedback with a rating and photos arrives in Telegram, so service can be fixed before check-out.
• Hourly booking of a conference hall, banquet hall or meeting room on the Pro plan, with requests in Telegram.

The hotel restaurant for walk-in guests

A hotel restaurant and bar serve more than the people staying there. The Taplink page on the Pro plan is a one-link mini-site for the restaurant: menu, opening hours, map, WhatsApp and booking buttons, and a “Good to know” block for breakfast hours and house rules. It goes in the hotel's Instagram, on 2GIS and in the booking confirmation email.

If the hotel restaurant runs on Poster POS, the menu syncs from the POS and a guest at a restaurant table sees the current bill for that table. There is no online payment in the QR menu: the hotel takes payment the way it already does - in the restaurant, on delivery to the room or by its own rules.

How to launch a QR menu in a hotel

The restaurant and room service menu is usually ready in a day or two; printing the room cards takes the longest.

1. 1

   Register the hotel

   A name and a phone number are enough to activate 14 days of the Pro plan with no card.

2. 2

   Create the menu tabs

   Restaurant, bar and room service with their own categories; add dishes by hand, from Excel or by link from your previous service.

3. 3

   Set up rooms and floors

   Each room is a table with the room number and a label, floors are halls; the system creates a QR code for every room.

4. 4

   Choose where orders arrive

   In the admin panel in real time or as a WhatsApp message with the room number; send a test order from a room.

5. 5

   Print the cards

   The QR code and a caption in Kazakh, Russian and English on a bedside card or a sign in the room.

A menu folder in the room or a QR menu

A printed room service menu sits in every room, so any price change means a print run for all rooms, often in two or three languages at once. Folders wear out and go missing, and guests still call reception to check what is available today. With a QR menu one edit shows in every room immediately, a sold-out dish is hidden in a second, and analytics show which items are ordered to rooms most often.