QR table ordering system

How a guest orders from the table

It all happens in the phone's browser, with no sign-up or phone number.

1. 1

   Scans the table's QR code

   The menu opens linked to the table. If language selection is on, the guest first picks Kazakh, Russian or English.

2. 2

   Fills the cart

   Finds dishes by category or with a search across the whole menu and adds them with options and quantities. Dishes taken off sale are not shown in the menu.

3. 3

   Sends the order

   Taps “Send Order” and confirms, so a stray tap sends nothing.

4. 4

   Orders more

   “Current Order” shows each dish's status and the total, with the service fee if you charge one. New items join the same table bill.

What staff see on the “Orders” page

In “Sales → Orders”, tables appear as cards on the “Map” or rows in the “List”, by floor and hall. Free tables are green, tables with unserved dishes red, fully served tables yellow. While on screen, the page refreshes every 10 seconds, and additions to an open bill pop up with a sound.

• A dish's status changes with one tap: “Added” → “Accepted” → “Served”.
• A dish not yet accepted can be removed if the guest made a mistake.
• A waiter can add a dish to a table's bill.
• “Transfer” moves a group and its order to a free table; “Close Order” frees the table.
• Out of a dish? Turn off “On sale” in “Catalog” and it leaves the menu until you turn it back on.

Three modes: choose how your floor works

Set the mode under “Settings” in the “Self-Service Ordering” block. It applies to the whole venue, and you can switch it any time.

• “Off”: the guest shows the cart to a waiter, who takes the order.
• “Self-order”: the order goes to the “Orders” page.
• “WhatsApp”: the cart with the table number goes as a message to the number in the “Delivery WhatsApp” block, not to the “Orders” page.

How to switch on table ordering

Once the menu is uploaded, four steps remain.

1. 1

   Add halls and tables

   In “Sales → Territory”, click “Add Floor” (say, “Main Hall”), then “Add Table”. The table number goes into the QR link; a name is optional.

2. 2

   Download the QR codes

   Click “QR” on each table and save the code as SVG, which stays sharp on printed table tents.

3. 3

   Turn the mode on

   In the “Self-Service Ordering” block under “Settings”, choose “Self-order”. A service fee, if you charge one, goes in “Commission Percentage”.

4. 4

   Test it yourself

   Open “Orders” on a tablet at the bar or kitchen, send a test order from your phone and close it with “Close Order”.