# Delivery without aggregators: WhatsApp orders via a QR code

> Markdown version of: https://uqr.kz/en/blog/whatsapp-delivery-without-aggregators · en · Updated: 2026-10-08

**In short:** You can take delivery and takeaway orders without aggregator commission through the User-QR delivery page: the guest opens it from a QR code or an Instagram link, fills a cart and sends the order as a ready message to the venue's WhatsApp. Guest contacts stay with you. It is part of Pro, with 14 days free at registration.

_How to take delivery and takeaway orders in the venue's WhatsApp without aggregator commission: a delivery page via QR, a cart, the order as a ready message, your own guest base. Launch checklist._

Your own WhatsApp delivery means the guest opens the venue's delivery page via a QR code or a link, builds a cart, enters a phone number and address, and the order arrives in the venue's WhatsApp as a ready-made message. There is no commission per order, the guest's contact stays with you, and confirmation and payment happen in the usual chat. On [User-QR](https://uqr.kz/en) this page is part of the Pro plan. This article covers why venues need their own channel, how it works, where to place the QR and the link, how to handle orders and what to check before launch.

## Why a venue needs its own delivery channel

Delivery aggregators bring new guests but take a commission on every order and keep the guest's contact: a repeat order goes through the aggregator again and costs a commission again. Your own channel solves three things:

- **Economics.** A QR-menu subscription is a fixed amount per 30 days or per year; WhatsApp orders carry no commission.
- **Guest base.** The phone number of everyone who orders stays with you - for repeat orders, promo messages and bookings.
- **Brand.** The guest orders from you, not “in the app”, and sees your colours, photos and prices.

Aggregators do not have to be switched off: many venues keep them for new customers and move regulars to their own channel.

## How the delivery page works on User-QR

1. **The guest opens the delivery page** - via a separate QR code (on packaging, a receipt, a flyer) or a link from Instagram and the Taplink page. No app needed.
2. **Builds a cart** from the same menu as in the room: photos, options, quantities. The menu is in Kazakh, Russian and English.
3. **Chooses delivery or pickup** and enters a phone number, the address (for delivery) and any wishes. For pickup the guest can add an arrival time at the restaurant so the order is ready when they come.
4. **The order goes to the venue's WhatsApp as a ready message** - with contents, total, address and the guest's phone.
5. **You confirm the order in the chat**, agree the time and payment method - the way you already talk to guests.
6. **Guest data is saved in the admin** - under “Customers”: phone, name, number of orders and the dates of the first and last order.

## Where to place the delivery QR and link

| Place | Why |
|---|---|
| Instagram bio (via the Taplink page) | The main entry for new guests |
| Packaging and takeaway bags | A repeat order in two taps |
| Receipt and table tent in the room | “Order at home what you liked here” |
| Stories and posts with promotions | Ordering straight from content |
| Flyers and stickers at the entrance | Passers-by and nearby offices |
| WhatsApp Business signature and status | Guests who have already messaged you |

The delivery link can also sit on the venue's Taplink page together with opening hours, a map and a “Call” button - one link answers all the guest's questions. For fast food, where most orders are takeaway, the pickup and combo scenario is covered on the [QR menu for fast food](https://uqr.kz/en/qr-menu/fast-food) page.

## How to handle orders without losing them

- **One WhatsApp number for orders** and a person responsible for it per shift. An order left unanswered for 10 minutes is usually cancelled.
- **A confirmation template:** “Received, the order will be ready in 40 minutes, payment on delivery in cash or by transfer.” Save it as a quick reply.
- **Zones and minimum order.** The delivery page has no settings for zones, delivery price or a minimum order, so state them in your WhatsApp reply: put them in the confirmation template and the welcome message - it removes half of the questions.
- **Payment.** Agree in the chat: cash to the courier, transfer, a terminal with the courier - whatever you use. Delivery orders are not passed to Poster and arrive only in WhatsApp: if you need them in the till, a staff member enters them.
- **Stop-list.** A dish runs out - hide it in the admin and it disappears from both the room and delivery.

## Combining with aggregators

A sensible scheme for most venues: aggregators for attracting new guests, your own channel for regulars. Put a business card or sticker with the QR for your own delivery and a small bonus for the first direct order into every aggregator order. The guest base gradually moves to the commission-free channel.

## WhatsApp delivery launch checklist

- [ ] The Pro plan is active (14 days free at registration).
- [ ] The menu is filled in with photos, options and translations (the menu and prices are shared by the room and delivery).
- [ ] The WhatsApp number for orders is set in the delivery settings.
- [ ] Zones, minimum order and delivery time are written into your WhatsApp reply template.
- [ ] A test order was sent and received in WhatsApp with full contents.
- [ ] The delivery QR is printed for packaging and the room; the link is in Instagram and on the Taplink page.
- [ ] Reply templates are saved, a responsible person per shift is assigned.

## FAQ

**Does the guest need to install an app?**
No. The delivery page opens in the browser via QR or link, and the order is sent to WhatsApp, which the guest already has.

**Is there a commission per order?**
No. The delivery page is part of the Pro plan (180 000 ₸ per year) with no limit on the number of orders.

**How does the guest pay?**
You agree the payment method in the chat: cash, transfer, the courier's terminal. If you track orders in a POS, enter them by hand: delivery orders are not sent to Poster automatically.

**Can we take pickup orders?**
Yes. The guest chooses pickup and an arrival time, and you prepare the order for their arrival - it relieves the queue at peak.

**What about the customer base?**
Each guest's phone, name and number of orders are in the admin under “Customers” - for repeat orders and promotions.

## Key takeaways

- Your own WhatsApp delivery - no commission, your guest base and your brand.
- The guest orders from the delivery page via QR or link; the order arrives as a ready message.
- Put the QR on packaging and in the room, the link in Instagram and on the Taplink page.
- Assign a WhatsApp owner per shift and save reply templates.
- Aggregators for new guests, your own channel for regulars.

Launch your own delivery in an evening: [sign up for User-QR](https://uqr.kz/en/register) - 14 days of the Pro plan free, no card. Breakdown by format: [cafe](https://uqr.kz/en/qr-menu/cafe), [coffee shop](https://uqr.kz/en/qr-menu/coffee-shop), [restaurant](https://uqr.kz/en/qr-menu/restaurant).

---

- Start free: https://uqr.kz/en/register
- Message us on WhatsApp: https://wa.me/77010273772 (+7 701 027 3772)
- Home: https://uqr.kz/en

[Қазақша](https://uqr.kz/md/kz/blog/whatsapp-delivery-without-aggregators.md) · [Русский](https://uqr.kz/md/ru/blog/whatsapp-delivery-without-aggregators.md) · [English](https://uqr.kz/md/en/blog/whatsapp-delivery-without-aggregators.md)